Terms & Conditions
TERMS AND CONDITIONS
- TERMS OF SALE
- SHIPPING CONDITIONS
- RETURN & EXCHANGE POLICY
PAYMENTS, TAXES AND REFUND POLICY
You agree that Electric Styles will charge your provided payment method for products that you purchase on our online store. You will also be charged for shipping fees, which varies based on the shipping speed you have selected. The shipping cost will be voided if the value of the items purchased is equal to or greater than $75. If a discount code is applied that allows the customer to pay less than $75 for their order, free shipping will no longer apply and the customer will be charged for the shipping selected.
Your total price will include the price of the product plus any applicable tax, which is determined based on the billing address provided and the tax rate at the time of purchase.
You are responsible for the timely payment for all fees and for providing Electric Styles with a valid payment method for the payment of all fees. If the method of payment is not valid at the time or purchase, you will not receive the item you attempted to purchase.
You are responsible for entering your payment information correctly. If you fail to enter the correct information associated with your payment (including, but not limited to your billing address) you may be subject to an authorization hold. This is a standard practice within the banking industry that holds the balance you attempted to charge until the merchant clears the transaction. The amount you attempted to charge will be listed as a pending charge until the funds are returned to your account. This process may take 3-5 business days or more. Additional attempts to charge your account will result in a higher balance being held.
When you purchase an item on “pre-order” or “presale”, you are authorizing Electric Styles to charge your account and ship the item once it becomes available. You may cancel your pre-order up until the date the item has shipped. The shipping dates listed for all “pre-order” and “presale” items are an estimate and do not guarantee the arrival of your item on a specific date.
The payment information that you provide Electric Styles is stored within the ecommerce platform Shopify and is not available to our employees. We are able to search for your order using only the last four digits of an associated credit or debit card, but we do not have access to the full account information. Thus, Electric Styles employees are unable to make additional charges on your card outside of the amount you have authorized during checkout. We also are unable to refund amounts that are not specifically related to a product or shipping amount. This means that we cannot apply discount codes or intentionally reduce a price by a given percentage after the order has been placed. In order to change the amount charged to your card, you will have to authorize the cancellation of your original order and/or create an additional charge through one of our “upgrade” services.
The shipping address information that you provide Electric Styles is stored in our database for the purpose of replacing or exchanging items only. This information will not be shared outside our company.
The email you have provided is used for sending emails that contain information about your order, including tracking and possible issues. You are required to provide this email so you can receive updates and important information that may affect the reception of the item you purchased.
- SHIPPING CONDITIONS
Our items are fulfilled using Amazon and Moulton Logistics. These fulfillment centers use a variety of shipping carriers, including (but not limited to) USPS, FedEx, DHL and UPS. We are unable to select a specific shipping carrier or pass along specific shipping information to these carriers based on customer request. We are unable to offer shipping insurance or signature confirmation for your order.
Once your order has been shipped, our fulfillment centers will send you an email with the tracking information for your package.Once your order has been shipped, Electric Styles is unable to change the shipping address or shipping speed.
You are responsible for entering a valid and correct shipping address. Electric Styles is not responsible for an item that was shipped to an address that was incorrectly entered by a customer at the time of purchase. If our shipping software detects an incorrect address, you will receive an automated email requesting an updated address. Failure to respond to this email will result in the suspension of shipping until you have confirmed your address.
In order to claim that a package was lost by the shipping carrier in order to receive a replacement or refund, the customer must provide tracking information associated with their order that states the package was lost. Electric Styles is not responsible for any deliveries that the shipping carrier reports as “delivered” that the customer failed to receive.
- RETURN & EXCHANGE POLICY
GENERAL RETURN POLICY:
You have 30 days from your fulfillment (processing) date to return for a cash refund, and 60 days to return an item for store credit. Please note that all returned items must be unworn, unwashed merchandise with the original tags attached. Items that do not meet these criteria or are non-returnable and will be denied.
***Clearance/Final Sale items are not eligible for return or exchange.
SHOES - RETURN FOR REFUND:
SHOES - EXCHANGE SIZE:
You must provide Customer Support (contact at firstname.lastname@example.org) with photographic proof that your item is unworn and in mint condition. The item must include all parts that arrived at time of purchase, including chargers, tags or other associated items. Our customer service representatives will determine if you qualify for an exchange at their personal discretion.
We cannot accept exchanges that do not complete this step. You are responsible for purchasing the correct item upon your original purchase.
****We do not offer shipping refunds of any kind.
NON-SHOE RETURNS FOR REFUND/EXCHANGE:
Non-shoe returns are sent back to our 3rd party warehouse. You must email Customer Support (contact at email@example.com) with your order number so we can provide you with the proper return address. We do not offer refunds for the shipping fee you paid for your original order or the shipping fee you pay to return your order.
CANADIAN RETURN POLICY: All Canadian orders are final sale.
Electric Styles is operated from its offices in the United States, and all transactions on our website are governed by California law.
You acknowledge that our products contain electronics, and are not to be exposed to water, fire or the elements. These products should not be used by unsupervised children. Any attempt to damage this product will invalidate your warranty.
Electric Styles is not responsible for and does not provide a warranty for items that were purchased from 3rd party sellers.